Yo también hice un pedido de 4 falken a esa página. Por el momento todo muy bien, y me gusta como tratan el tema del pago. Por ahora me han envíado 3 emails.
En el primero explican como hacen con el pago. Que en resumen lo que han hecho es retener el dinero en mi cuenta y solo cobrarlo una vez que envían las cubiertas. Este es el primer e-mail:
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Dear Angel
Many thanks for visiting our site and placing an order with us vía
http://www.camskill.co.uk/ Your Order Reference No. is 20090202153401-XXXXXXX (esto no os interesa

)
Please quote this reference in any correspondance with us regarding this order.
Order placed - Monday 2 February 2009
A summary of the items you ordered is given below.
4 of 2254018YFALKR92XL.FK452[4] FALKEN TYRES / CAR / FALKEN FK452 FALKEN FK 452 - 225/40R18 92Y XL TL Total Price £246.00
Carriage .............................. £34.00
Order Total .......................... £280.00
Your payment details have been received vía our secure server with the transaction reference number: XXXXXXXX (esto tampoco)
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IMPORTANT INFORMATION - PLEASE READ.
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At this stage your card has NOT been billed it has only been Pre-Authorised.
It may appear on your bank/card provider account especially if you bank online as the available credit on your account will have been reduced by the transaction value, although NO monies have been taken.
If you have paid by a Debit card it will probably show as a reduced balance on your account.
We check stock availability first and only bill your card if we have good reason to believe that we can dispatch your order within 2-3 days.
If we cannot dispatch stock within this time period we will contact you vía email regarding estimated dispatch times, alternative product etc.
Your order will not then progress until we have received a reply by phone or email (Please quote the your order reference) as to what you would like to do - ie. wait for stock to arrive, select an alternative product (price may be different but we will tell you) or to cancel your order.
If you choose to wait for stock to arrive we will contact you when the stock becomes available to see if you still require the product - only then we will charge your card.
If you choose to cancel your order then approx. 3 days after you placed your order the banking computers \'release\' the credit set aside for the transaction back to your account. This process is totally automated and there is no way we can alter the time frame.
Any queries either email quoting your Order Reference (near the top of this email) or for an immediate response please phone us (with Order Ref. to hand) especially if the supply of your parts/tyres is time critical.
Please look out for emails from Camskill - these may end up in your Spam folder so regularly check.
If you have not received an emai from us or your goods in 3-4 working days then please email or phone us.
Kind regards
The Camskill Team
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En el segundo e-mail me dan las gracias por el pago. No hace falta que lo copie aquí pues no hay nada interesante.
En el tercero dicen que ya está enviado el paquete y dan información importante para hacer el seguimiento y ver como tratar los retrasos. Dan una web y un número con el que poder ver en todo momento los detalles del transporte. El e-mail es este:
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This is an update email sent from Camskill Performance & Tyres to keep you informed of the progress of your order.
Order Reference - 20090202153401-XXXXXXX
Placed on - Monday 2 February 2009
Payment has now been processed for your order.
Your order has been dispatched today - see notes below.
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VERY IMPORTANT : READ THIS
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You MUST check the status of your parcels on the morning of delivery to make sure that they have reached your local depot without any delays.
Check the status on each of the parcels (usually 1 parcel = 1 tyre) as deliveries can sometimes get split and you may receive some parcels one day and the rest the next day.
If the status on the Tracking system says \'Parcel Held\' or \'Late Trailer\' - this means that the parcel did not leave the central sorting hub that night and will leave the following night (Note - Parcels due for delivery on a Friday - if delayed- will be delivered on Monday not Saturday or Sunday).
If the status on the Tracking system says \'Customer Data Received\' and this is after 9:00pm on the day of dispatch and you have not received another email from us before this time saying that the first tracking email is invalid - then please phone us on 01946-518202 as this may be an error on the system.
Once the parcels are in the system we cannot alter their routing or delivery times.
By checking the delivery status you do not waste your time by waiting in for a delivery that is not out for delivery that day.
### Please do not phone us - until you have first checked the status of your parcels online - for a guide to delivery times see list below ###
Your Parcel(s) have been dispatched on (Track your order at
http://www.interlink...cking/index.jsp )
Your Delivery is uniquely identifeid by The carrier tracking reference is XXXXXXXXXXXX (sigue sin interesaros

)
Go to the Carriers website (link above) and enter the tracking number (above) for the delivery status of your parcels.
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DELIVERY TIMES
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If the day you receive this email is Saturday or Sunday then your goods will be dispatched on Monday.
If the day you receive this email is a Bank/Public Holiday then your goods will be dispatched on the next working day.
If there are no delays in the carrier system (see tracking details above) your goods will be with you at the times stated below.
### DELIVERY CAN BE ANY TIME BETWEEN 8:30AM & 4:30PM ###
### THESE LEAD TIMES ARE NOT GUARANTEED ###
UK - Mainland exc. Scottish Highlands & N.I. - Next Working Day
UK - Scottish Highlands - Two Working Days
UK - Northern Ireland - Two Working Days
UK - Scottish Islands inc. Skye,Orkney,Shetland - Two Working Days
UK - Isle of Man, Channel Islands - Two Working Days
UK - Isle of Wight - Two Working Days
IRELAND - Republic of/Eire - Two/Three Working Days
Other European Countries Delivery times -
http://www.camskill....ge_delivery.php NOTE: Working Days exclude Saturday, Sunday, Public & Bank Holidays.
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Deciros que desde el primer e-mail al último solo hay 2 horas de diferencia. Y el cobro definitivo en la tarjeta ha sido ayer, 314 euros.
P.D. Si creeis que me he pasado con tremendo tocho lo edito eliminando los e-mails.